Refund Policy

1. Overview
At SHOUT: Phone Case, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, this Refund Policy outlines how you can request a refund or exchange for our products.

2. Eligibility for Refunds
Return Period: You may request a refund within 30 days of receiving your order. To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as when you received it.

3. How to Request a Refund

• Contact Us: To initiate a refund request, please contact our customer support team at support@shoutphonecase.com. Provide your order number, the reason for the return, and any relevant photos of the product if applicable.

• Return Instructions: Once your request is received and approved, we will provide you with instructions on how to return the product. You are responsible for the return shipping costs unless the return is due to our error.

4. Exchanges
If you would like to exchange a product for a different item, please follow the same process as for a refund. Once the returned product is received and inspected, we will issue a store credit for the original purchase amount, which can be used to purchase the desired item.

5. Damaged or Defective Products

• Report Issues: If you receive a damaged or defective product, please contact us immediately at support@shoutphonecase.com. Provide your order number and detailed information about the issue, including photos if possible.

• Replacement or Refund: We will arrange for a replacement or refund for damaged or defective products at no additional cost to you.
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